ING Bank

The division Operations & IT Banking at ING was dealing with a very large transformation programme. In order to make the necessary behavioural changes possible in this division of 11,000 employees, there was a strong need for one common starting point: the corporate values of ING OIB. The values were determined by the Executive Team. I started a programme to embed these values in the organisation.
For this I set up a project board and project team. And to ensure that all activities were in line with the needs of the organisation, a sounding board was set up as well. All departments were represented in the sounding board. Each quarter a number of activities were determined and rolled out to embed the corporate values. After a successful start and three months later, this project was handed over to a permanent employee of the Communications department.